CHRISTMAS CLOSURE ANNOUNCEMENT OF SUPPLIERS

To help provide a high standard of service for our customers, we would like to confirm our operating and supplying arrangements for the Christmas closure season.

Please click here for more details
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Customer Reviews

★★★★☆ Lawrence Pinder

Delivery arrived before I received notification via sms that it would be delivered. Wasn't an issue as I was home but very pleased with the whole process between placement of the order and delivery. Thank you. Wouldn't hesitate to use your service again.

Monday January 15, 2018 - VIC
★★★★☆ Kim Best

Sunday January 14, 2018 - NSW
★★★★★ Martin Grabert

Thursday January 11, 2018 - QLD
★★★★☆ jack yan

would be good if u can ring us a day before delivery

Thursday January 11, 2018 - VIC
★★★★★ Craig Williams

Easy to order and super quick delivery.

Tuesday January 9, 2018 - NSW
★★★★☆ Shannon Armstrong

Your customer service agent did a great job finding the right insulation for me. Thanks

Monday December 25, 2017 - ACT
★★★☆☆ RICHARD VANDELOO

Website does not allow 1 piece of Laserlite 3000 to be cut more than once.

This was resolved via a Note in the online-order, and a telephone call from just-rite staff member to clarify what was meant by the Note. So, not sure if this can be fixed without a substantial IT cost. The order example was: 4 x 1.4m pieces to be cut from 2 x 3.0m standard lengths.

Delivery was prompt which was appreciated, as the old laserlite can be replaced over the Christmas - New year break.

Thursday December 21, 2017 - VIC
★★★★★ Justin Bishop

Really fast delivery and such an easy process.

Tuesday December 19, 2017 - ACT
★★★★★ Catherine Croese

Monday December 18, 2017 - NSW
★★★☆☆ bruce amery

Thursday December 14, 2017 - NSW
★★★☆☆ Graham Attenborough

Was advised that deliver would be on Tuesday but then got a call that they had arrived on Monday and were there already. Would be better if an accurate day was provided and that (say) 2 hours notice of arrival.

Thursday December 14, 2017 - NSW
★★★★★ Anthony Gerada

Wednesday December 13, 2017 - ACT
★★★★★ Matt Miller

Monday December 11, 2017 - NSW
★★★★☆ Brian Pallister

Monday December 11, 2017 - ACT
★★★★★ Kevin Lane

Friday December 8, 2017 - NSW
★★★★☆ Nathan Holland

Wednesday December 6, 2017 - QLD
★★★★☆ Phillipa Good

The delivery arrived in warehouse in 48 hours but the shipping tracking info wasn’t updated since the day of the order so I had to call to chase it up, otherwise, great!

Wednesday December 6, 2017 - NSW
★★★★☆ Graham Van Der Meulen

Tuesday December 5, 2017 - VIC
★★★★★ Lucas Armytage

Friday December 1, 2017 - ACT
★★★★☆ Warwick Potter

One of the 1800mm Suntuff diffused grey sheets was decidedly darker with a bronze tint when installed compared the rest of the delivered roofing. This sheet needed to be removed and discarded. The builder has now completed the installation of the roofing and I have qty 4 x 3000mm sheets and 1 x 2400mm sheets left over. Does Justrite have a returns policy??

Wednesday November 29, 2017 - ACT

Dear Sir/Madam,

I would like to take this opportunity to say that your service in relation to this order was absolutely second to none. I placed the order on a Monday morning and received the products the following afternoon (and that is in Regional NSW). I received excellent email confirmations and tracking number almost immediately. I even received 2 phone calls from the Couriers, one when the goods had arrived at their depot organising a time for delivery and then another half an hour before actual delivery.

I cannot believe how efficient this transaction was!!!.

Thank you and Regards,

Wayne GAGEN

31 August, 2016

Hi Phillip

Just to let you know my skylights arrived today.

That's pretty amazing service, thanks very much, it's much appreciated.

Regards

Darron

07 April 2016

 

Dear Sir or Madam

I just wanted to send an email to say Thank You for the whole sales process with yourselves - I received verbal information then placed the order with various requirements and then arranged for delivery direct to an End User. The service has been completely faultless and it is a pleasure dealing with a company who are so professional - Awesome work.

Many Thanks

Craig Nicholls

Business Development Manager

Spectrum Property Solutions Pty Ltd

22 June 2015

 

Hi Guys

Spent the weekend putting the roofing up and stoked with how it has gone. However, It looks like I only received about 8m of the top infill strips and 9m of the bottom. I know they are 970mm in length so I will need a minimum of 2 units of the top strips and 1 of the bottom.

Secondly, I utilized your excellent web chat feature and was helped out immensely by the staff on this. However at one stage I enquired about the lineal lengths of the Zincalumine back flashing, and I was told they were 3m now the ones I received were 2.4m. Importantly, I want to be clear that this wasn’t a problem for me, as in my situation I needed about 9.5m in total so I had to order 4 units anyway, but just for future customers who might be requiring longer total lengths you wouldn’t want them to be short.

Thanks for your order, and I wouldn’t hesitate to use you again or recommend you to anyone.

Kind regards,

Owen Hughes

Sunday, 21 June 2015 

 

Good morning,

I would just like to say thank you for the outstanding customer service from the Justrite team.

I placed an order last week (17378) and within a day I was receiving calls from Kelsey to advise me that the delivery would take a little longer as the stock wasn’t available, which was fine it was just so nice to have someone actually call to let me know.

So a few days later I received delivery. The driver was very helpful it was me and him in the pouring rain, so as he unloaded 32 bags of Earthwool 1 by 1 I dragged them into the house.

So once again thank you for an amazing level of customer service please pass on this message to your team, being in a customer focused industry myself its always nice to hear a thank you for your hard work.

It was a pleasure doing business with Justrite.

Kind Regards

Anna-Maria De Freitas

Friday, 12 June 2015

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