CHRISTMAS CLOSURE ANNOUNCEMENT OF SUPPLIERS

To help provide a high standard of service for our customers, we would like to confirm our operating and supplying arrangements for the Christmas closure season.

Please click here for more details
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Please Note: Displayed pricing is currently NSW. To avoid errors, please ensure you enter your delivery postcode prior to placing products in the cart [close]
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Customer Reviews

★★★★★ Charles Harmison

Great price, great service!

Tuesday November 8, 2016 - NSW
★★★★★ Mal Hacklin

Friday November 4, 2016 - NSW
★★★★★ Tim Smith

Thursday November 3, 2016 - NSW
★★★★☆ Tracey Coad

I placed 2x orders 12 hours apart (simply due to my banking daily limit) from the same supplier but when I called was told I could not get the two orders delivered together to the same address.

Thursday November 3, 2016 - VIC
★★★★☆ Gregory Howard

Thursday November 3, 2016 - NSW
★★★★★ Graeme Schultz

Very impressed with your speedy service.

Wednesday November 2, 2016 - VIC
★★★☆☆ Paula Casey

Tuesday November 1, 2016 - VIC
★★☆☆☆ Sean Mowbray

Saturday October 29, 2016 - ACT
★★★★★ Hussein Tanana

All good but would be helpful if driver reads instructions about calling 30 min prior so i could meet him onsite as the items are heavy and was lucky other trades people were on site to help unload. Otherwise very satisfied with product and whole process and easy contact and answers

Friday October 28, 2016 - NSW
★★★★☆ Murray McRae

Ordered one day at 2:30 pm and had the delivery at 10:30 the next even though it was 120 km travel for delivery.
This was 7 days sooner than the predicted delivery date.
In fact it was so quick that when I phoned at 8:30 on the day after ordering to add to my order I was politely told the order had been dispatched.
That is what I call service!

Friday October 28, 2016 - VIC
★★★★★ Elton Cross

Very prompt service - the insulation was delivered within 48 hours

Thursday October 27, 2016 - VIC
★★★★★ Elliot Drury

Thursday October 27, 2016 - WA
★★★★☆ Dmitri Kozlov

Competitive prices, easy order, quick delivery.

Thursday October 27, 2016 - NSW
★★★★★★★★ Tom Hunter

Tuesday October 25, 2016 - NSW
★★☆☆☆ Changxin Wang

I was informed that the products will delivered on 14/Oct. however it turns out to be 12/Oct. Lucky I have read some feedback from your website and prepared for this!
What I am not happy with is one of the product: a Velux skylight extendable rod is bent and cannot be extended. I requested a replacement but no reply yet!

Reply Management:
Good morning Cynthia,
Velux will contact you directly to organize a convenient time to collect the damaged item and replace it with a new one.
If you have any more troubles please let me know.

Friday October 21, 2016 - NSW
★★★★★ Jack Dinkgreve

While searching around for the best insulation I could afford, I discovered your website and was surprised that the Knauf R5 ceiling insulation was cheaper than many others were offering for R4. The decision to buy R5 was made easy and I still saved money...

I was also pleased to receive the order one day earlier than estimated. Thanks to the staff involved.

Friday October 21, 2016 - VIC
★★★★☆ IAN SKINNER

The ability to easily choose the main products and select accurate cut size was brilliant. I did have to look more closely and make a phone call to confirm fixings. Thanks. Made my project so much easier.

Tuesday October 18, 2016 - ACT
★★★★★ Mitch Barr

Very good customer service and very rapid delivery - thanks

Tuesday October 18, 2016 - NSW
★★★★☆ Michael Thomas

Terrible, email received to advise that the expected delivery will be on Friday the 14th of October. Too my dismay I came home on Wednesday the 12th to find the goods lying on path next to lounge room window (on the positive it was out of view from the road, but hardly invisible to anyone walking past). I realise that the 4.2 mtr sheets are not something that you could just pickup and walk away with, but the delivery also included 12 sheets that were 1.8 metres in length and 2 boxes of single shot screws (300 in total). Reading through the feedback on your site I see that I am not the only one with these comments!

Reply Management:

Hi Michael

We estimate the day of delivery based information from the supplier/courier company and previous delivery experience. We try to be conservative in our estimate to avoid disappointment. We will improve our delivery estimate of Laserlite to Hoppers Crossing based on your feedback.
In general most customers will be pleased to receive products earlier than estimated. However we sincerely apologize for any inconvenience caused.


Tuesday October 18, 2016 - VIC
★★★★★ David Cotton

The best supplier i have ever delt with, great value and excellent customer service. Coming back soon!

Sunday October 16, 2016 - NSW

Dear Sir/Madam,

I would like to take this opportunity to say that your service in relation to this order was absolutely second to none. I placed the order on a Monday morning and received the products the following afternoon (and that is in Regional NSW). I received excellent email confirmations and tracking number almost immediately. I even received 2 phone calls from the Couriers, one when the goods had arrived at their depot organising a time for delivery and then another half an hour before actual delivery.

I cannot believe how efficient this transaction was!!!.

Thank you and Regards,

Wayne GAGEN

31 August, 2016

Hi Phillip

Just to let you know my skylights arrived today.

That's pretty amazing service, thanks very much, it's much appreciated.

Regards

Darron

07 April 2016

 

Dear Sir or Madam

I just wanted to send an email to say Thank You for the whole sales process with yourselves - I received verbal information then placed the order with various requirements and then arranged for delivery direct to an End User. The service has been completely faultless and it is a pleasure dealing with a company who are so professional - Awesome work.

Many Thanks

Craig Nicholls

Business Development Manager

Spectrum Property Solutions Pty Ltd

22 June 2015

 

Hi Guys

Spent the weekend putting the roofing up and stoked with how it has gone. However, It looks like I only received about 8m of the top infill strips and 9m of the bottom. I know they are 970mm in length so I will need a minimum of 2 units of the top strips and 1 of the bottom.

Secondly, I utilized your excellent web chat feature and was helped out immensely by the staff on this. However at one stage I enquired about the lineal lengths of the Zincalumine back flashing, and I was told they were 3m now the ones I received were 2.4m. Importantly, I want to be clear that this wasn’t a problem for me, as in my situation I needed about 9.5m in total so I had to order 4 units anyway, but just for future customers who might be requiring longer total lengths you wouldn’t want them to be short.

Thanks for your order, and I wouldn’t hesitate to use you again or recommend you to anyone.

Kind regards,

Owen Hughes

Sunday, 21 June 2015 

 

Good morning,

I would just like to say thank you for the outstanding customer service from the Justrite team.

I placed an order last week (17378) and within a day I was receiving calls from Kelsey to advise me that the delivery would take a little longer as the stock wasn’t available, which was fine it was just so nice to have someone actually call to let me know.

So a few days later I received delivery. The driver was very helpful it was me and him in the pouring rain, so as he unloaded 32 bags of Earthwool 1 by 1 I dragged them into the house.

So once again thank you for an amazing level of customer service please pass on this message to your team, being in a customer focused industry myself its always nice to hear a thank you for your hard work.

It was a pleasure doing business with Justrite.

Kind Regards

Anna-Maria De Freitas

Friday, 12 June 2015

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