Terms of payment
Payment is to be made in full on the placement of order.
Changes to orders
If you need to make a change to your order, please email us at orders@justrite.com.au within 1 hour of order placement, otherwise minimum charge of $22 will apply. We cannot guarantee that changes can be made to orders after 1 hour of order placement, as items may have been packaged for delivery.
Warranty
All materials supplied are bound only by the warranty of the manufacturer that Just Rite Store Australia has obtained the materials from. Just Rite Store will at all times act on the buyer's behalf and best interests to uphold and maintain these warranties, providing all documentation to the buyer, but will not be held liable for any costs incurred should the manufacturer deem materials void of warranty as per their terms and conditions.
Provision of information
The information, images, colours, sizes and specifications displayed in this website are as provided by the product manufacturers, suppliers or their appointed agents and are as close as accurate as possible. It is the responsibility of the buyer to check and has confirmed details of a critical nature with Just Rite Store (or the suppliers directly) prior to the submission of payment when ordering goods from this website. The seller, Just Rite Store, will not be held responsible for any errors or omissions in the information, images, colours, sizes and specifications displayed.
Advice of lead times
Any indication of lead times are approximations only, based on advice given by the supplier. Just Rite Store will not be held responsible for costs incurred due to any possible delays experienced. Delivery dates can be requested and all reasonable attempts will be made to deliver on these dates, but we are unable to offer times of delivery as goods are normally delivered by couriers.
Liability
The seller, Just Rite Store, will accept no liability for damages, breakages, or losses once goods are accepted by the buyer as being received in good order and condition. Just Rite Store will not be held liable for any costs incurred due to delays in shipment of goods. Dates and times for delivery are given in good faith, though are not guaranteed. Just Rite Store will not be held liable for the end use of any items sold and no suggestions for end use of product will be misconstrued as recommendation or warranty. Any suggested quantities offered by Just Rite Store when quoting will not place Just Rite Store in any position of liability and must be checked for accuracy prior to any placement of order. All purchases are deemed to be made from our Fyshwick, ACT premises, under the common laws of ACT and any civil litigation or court proceedings will take place at the closest courthouse to Fyshwick.
Errors and omissions
The customer will be liable for any calculation errors and/or omissions of information outlined, regarding the ordering and delivery of goods, before and after any transaction has occurred.
Acceptance of goods
It is the duty of the buyer to inspect all goods upon receipt. Email notification of damage to goods or of incorrectly supplied goods (or any other issue relating to the delivery of ordered goods) must be received within 48 hours of receipt of the goods. The buyer is responsible to be present on site to accept delivery of goods despatched by Just Rite Store when arranged delivery times or dates are given.
Delivery of goods
Most goods are delivered directly by supplier from their closest depot to the delivery address - not from our warehouse in Fyshwick, ACT. All delivery addresses provided by a customer, must be to an address that is attended during the hours of 9:00am to 5:00 pm, Monday to Friday. No liability will be accepted by Just Rite Store if goods are claimed to be missing or damaged when goods are delivered between these hours and there is no-one authorised to accept delivery.
All requests for you to be contacted before delivery will be added to any purchase order but Just Rite Store or the supplier is not obliged to do so. If there no safe place or under cover area to deliver and customer does not answer the contact number provided there will be additional cost for a return visit. There should be clear instruction as to where to place the goods if the customer will not be at home when delivery is made.
Provide delivery information when placing your order
When placing an order, please take the time to give clear information as some suppliers will charge quite hefty fees if they are unable to deliver goods due to inaccurate information being provided.
This will also cause delays for you as they will need to return the goods to their warehouse/depot and your re-delivery will have to be scheduled after all other scheduled deliveries.
When placing an order, on the final page of our online ordering system - please advise:
- If you need a crane or a forklift
- The nearest cross street if possible
- Of any overhead obstructions such as power poles, phone lines or trees
- Open trenches, pipes or other materials obstructing access to your site
- Earth banks or retaining walls
- Traffic or clearway restrictions
- Tight access to their equipment
- Narrow laneways or streets either within close proximity to or on approach to your site
- Any other special delivery instructions
- If goods need to be carried a distance of more than 5-10 metres from the vehicle.
- If goods such as plasterboard need to hand up to a first floor
General dimensions of vehicles and equipment
If goods being delivered are of a large or lengthy nature, you need to be aware of the sizes of most general delivery vehicles and ensure they have clear and safe access to your site / delivery address.
- Height clearance - minimum 4.5m
- Length - Truck only, 10m
- Length - Truck & Trailer 19m (this is the most common delivery for brick and block companies, 19m
- Weight - Truck only, up to 27 tonne
- Truck weight - Truck & Trailer, up to 48 tonne
- Width - minimum 3m for access and 4-5m in the unloading area
Product placement when delivering
The standard delivery method is to place goods within reach from the kerbside outside of the property. On request, drivers will normally endeavour to place the goods within the property at your designated position. Additional costs may be incurred if goods are needed to be carried a distance exceeding 5-10m from the vehicle which will be automatically charged as per our trading terms and conditions.
You may have to sign a damage waiver form if their driver has to drive over the council kerbing to enter your property and also cover the equipment against damage whilst on your property. Drivers will not place product above ground level unless pre-organised. The delivery driver has the right to make the final decision on product placement once he has assessed the site - taking into consideration any written instructions or verbal requests.
Changes to a delivery
Notification is required no later than 12pm the day before delivery of any changes to site conditions or delivery address. A late notification fee may apply if insufficient notice is provided.
Bad weather
In the event of bad weather, prior to the expected delivery date where you feel a driver will be unable to successfully deliver any order, you should contact us to delay the delivery.
Delivery costs if unloading takes more than 1 hour (demurrage)
Many companies allow up to 1 hour for unloading - anything over 1 hour can incur an additional charge. Drivers will endeavour to advise of this onsite beforehand once the site and delivery conditions have been considered. This charge will be invoiced separately from any initial invoice and is payable via automatic debiting of the credit card used to pay for any order.
Transport
Futile transport or any other transport costs are chargeable to the buyer if goods are unable to be unloaded when delivered on an agreed prearranged date or time. Maximum waiting time on site for unloading to begin is 15 minutes. Undue waiting time attracts an additional fee. This cost will be automatically charged and debited. It is the duty of the buyer to inspect for damage and correctness of goods delivered. No claim will be recognised by Just Rite Store as the buyer's authority will indemnify Just Rite Store against all liability once goods are delivered and signed for. Freight cost is calculated based on metropolitan areas. If there is a difference in freight cost Just Rite store will advise of the additional cost prior to dispatching the goods.
Amendments to these terms
Just Rite Store reserves the right to alter or change these terms at any time and without notice. Any transactions with Just Rite Store will be done as per these trading terms and conditions at the time of the applicable transaction(s). It is recommended you print these terms and conditions at the time of payment.